Privacy Policy
Last updated: June 21, 2026
1. Introduction
Mai CMMS is a product of Mai Tech ("we," "us," or "our"). This Privacy Policy describes how we collect, use, store, and protect your personal information when you use the Mai CMMS platform, visit our website at maicmms.com, or interact with our services.
By using Mai CMMS, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.
2. Information We Collect
We collect the following types of information:
Account Information
• Name, email address, and phone number provided during registration
• Organization name, industry, and team size
• Billing and payment information (processed securely through Stripe)
Usage Data
• Features accessed, pages visited, and actions taken within the platform
• Device type, browser, operating system, and IP address
• Log data including access times and error reports
Maintenance Data
• Asset information, work orders, procedures, and maintenance records you create
• Documents, images, and files you upload to the platform
• Team member information and assignment data
Communications
• Support requests, feedback, and correspondence with our team
• Survey responses and onboarding questionnaire data
3. How We Use Your Information
We use your information for the following purposes:
• Service Delivery — To provide, maintain, and improve the Mai CMMS platform and its features
• Account Management — To manage your account, process payments, and communicate about your subscription
• Customer Support — To respond to your inquiries, troubleshoot issues, and provide technical assistance
• Product Improvement — To analyze usage patterns and improve our platform's functionality and user experience
• Communications — To send service updates, security alerts, and relevant product announcements
• Legal Compliance — To comply with applicable laws, regulations, and legal processes
• Security — To detect, prevent, and address technical issues, fraud, and unauthorized access
4. Data Security
We take the security of your data seriously and implement industry-standard measures:
• Encryption — All data is encrypted at rest using AES-256 encryption and in transit using TLS 1.2+
• Access Controls — We employ the principle of least privilege, restricting production system access to authorized personnel only
• Infrastructure — Our platform is hosted on enterprise-grade cloud infrastructure with SOC-2 Type-2 compliance
• Data Segregation — Customer data is logically separated using unique identifiers to prevent unauthorized access between accounts
• Monitoring — Continuous security monitoring and regular vulnerability assessments
• Backup — Regular automated backups to prevent data loss
5. Data Sharing and Third Parties
We do not sell, trade, or rent your personal information to third parties. We may share data in the following limited circumstances:
• Service Providers — With trusted third-party providers who assist in operating our platform (e.g., payment processing via Stripe, email delivery, cloud hosting). These providers are bound by contractual obligations to protect your data.
• Legal Requirements — When required by law, regulation, legal process, or governmental request
• Business Transfers — In connection with a merger, acquisition, or sale of assets, with continued protection of your data
• With Your Consent — When you explicitly authorize us to share information
AI and Model Training
We do not use your data — including maintenance records, work orders, uploaded files, or AI interactions — to train, improve, or develop any generalized AI or machine learning models. Your data remains yours.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. When you request account deletion:
• Account and profile data will be deleted within 30 days
• Maintenance records and uploaded files will be permanently removed
• Aggregated, anonymized data that cannot identify you may be retained for analytics
• Certain data may be retained as required by law or for legitimate business purposes (e.g., billing records)
You may request data export at any time before account deletion.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
• Access — Request a copy of the personal data we hold about you
• Rectification — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your personal data
• Restriction — Request that we limit processing of your data
• Portability — Request your data in a structured, machine-readable format
• Objection — Object to processing of your data for certain purposes
• Withdraw Consent — Withdraw previously given consent at any time
To exercise these rights, contact us at [email protected].
8. Cookies and Tracking
We use cookies and similar technologies to:
• Essential Cookies — Maintain your session and authentication state
• Analytics Cookies — Understand how visitors interact with our website (via Google Analytics)
• Preference Cookies — Remember your settings and preferences
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.
We use Google Analytics to collect anonymized usage data. Google's privacy practices are governed by their own privacy policy.
9. Children's Privacy
Mai CMMS is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us at [email protected].
10. International Data Transfers
Mai CMMS is operated from the United States. If you access our services from outside the U.S., your data may be transferred to and processed in the United States or other jurisdictions. We ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses where applicable.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
• Update the "Last Updated" date at the top of this page
• Notify active users via email for significant changes
• Post a notice on our website
Your continued use of Mai CMMS after changes take effect constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Website: https://maicmms.com/support
Mai Tech
United States
Questions about our privacy practices? Contact us